How does the order process work

🛒 After you finish designing and double-check your set, you can place your order on the website.

⏳ Once payment is confirmed, your set goes into our production queue. Printing takes about 4–9 days.

🔍 Before we ship anything, we’ll send you a photo preview of your keycaps. This lets you confirm everything looks correct. We do two rounds of quality control, but since dye sublimation is a manual process, a few small issues might still happen.

💁 If something looks off, you can leave us a message. We’ll reprint the affected keys and send another preview before shipping.

🚚 Once you give us the green light, we ship your set the next working day.

Where can I check my order status

You can check the status of your order anytime on the My Orders page.

Can I cancel or get a refund after placing an order

It depends on whether we’ve started production yet.

• If production hasn’t started: You can cancel and get a full refund.
• If production has started (usually the next working day): You’ll get a 50% refund on your order, plus a full refund on shipping.

If your order arrives and there’s a problem caused by us, we’ll replace the affected keys for free.

I made a mistake in my design — can I fix it

If it’s too late to cancel your order, we can still help.

We offer small add-on batches for a small fee. Just email [email protected] with:

• Your order number
• A detailed list of the keys you need (with size and row info)

If your order hasn’t shipped yet, we’ll try to include the extra keys in the same box.

Pro tip: Always triple-check your design before placing the order!